RETURNS
Return & Refund Policy
We want order issues to be handled fairly and clearly. This policy applies in addition to any non-waivable rights available under applicable consumer law.
Before returning anything
Contact Customer Care before sending a product back. Include the order number, billing email, reason for the request, and photographs when the item is damaged or incorrect. A return sent without instructions may be delayed or may not reach the correct return location.
Eligibility
An unopened, unused item in its original sealed packaging may be eligible for return, subject to the terms communicated for the order and applicable law. The product, packaging, seals, and included items must be in a condition suitable for inspection.
Because intimate-care products present hygiene and safety considerations, opened, unsealed, or used products generally cannot be accepted for a change-of-mind return. This hygiene restriction does not remove legal rights relating to goods that are damaged, defective, materially misdescribed, or supplied incorrectly.
Damaged, defective, or incorrect items
Contact Customer Care promptly after discovering an issue. Keep the item and all packaging while the request is reviewed. We may ask for photographs or other reasonable information to verify the issue and determine an appropriate remedy.
Items that may not be returnable
Items may be ineligible when they have been opened or used, are missing original packaging or seals, were marked final sale before purchase, were damaged after delivery, or are otherwise excluded by a lawful hygiene or safety exception. Any mandatory consumer right takes priority over this list.
Return shipping
Customer Care will provide the correct return instructions if a return is approved. For an eligible change-of-mind return, return shipping may be the customer’s responsibility unless stated otherwise. For a confirmed damaged, defective, or incorrect item, we will provide an appropriate remedy consistent with applicable law.
Refunds
Approved refunds are normally issued to the original payment method after the returned item is received and inspected or after another agreed resolution is confirmed. Bank and payment-provider processing times vary and are outside our direct control. Original shipping charges and return costs are handled according to the reason for return, the checkout terms, and applicable law.
Exchanges
Direct exchanges may not be available for every order or destination. Customer Care will explain whether a replacement, refund, or new order is the appropriate route.
Contact
Start a request through the Contact page. Do not send products to an address found online or on an old parcel without first receiving current instructions.